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Module 2: Working in an Educational Setting
Navigating the Role of a Learning Support Assistant: Essential Skills and School Dynamics
Module Description (0:49)
Learning Outcomes
Introduction (0:49)
Working as a Learning Support Assistant
Required Documents
Gather Information
Key Documents Before You Begin Your First Day
Understanding the School Hierarchy and Structure (0:54)
Organizational Chart and Structure
Organizational Chart
Board of Education / Trustees
Teachers
Administrators
Support Staff
Specialists
Effective Collaboration and Communication Strategies in an LSA Role
Building Effective Communication Channels in the LSA Role: (1:21)
Characteristics of Effective Communication
Samples of Effective Means of Communication with Students
Meeting Etiquette (0:25)
Establishing Clear Roles and Expectations
School Policies (0:37)
Reporting a Concern as an Employee
Introduction
Submitting a Complaint
Gather Information About the Subject of Your Complaint
Review Laws or School Policies That Might Apply to Your Problem
Draft a Written Letter of Complaint
Discuss Your Problem Directly with the School
Consult the Regulator if Your Complaint Isn't Resolved
School Inspection / Accreditation
School Inspection / Accreditation
Time Management
Time Management (1:34)
Obligations
Attendance Obligations
Final Tips
Summary
Course Summary
Quiz
Knowledge Check
Teach online with
Consult the Regulator if Your Complaint Isn't Resolved
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